Hawkbet is committed to protecting the personal data of every player on our platform. This Privacy Policy explains in clear, formal terms what data we collect, how we use it, who we share it with, and what rights you hold over your own information.
This Privacy Policy ("Policy") describes how Hawkbet ("Hawkbet", "we", "us", "our"), operator of the online betting and gaming platform at https://hawkbet.cam (the "Platform"), collects, processes, stores, and protects the personal data of users ("Player", "you", "your") who register, access, or otherwise interact with our services.
Hawkbet takes the privacy and security of your personal data seriously. We are committed to handling all personal information we collect in accordance with applicable data protection legislation and international best practices. This Policy forms part of our broader legal framework alongside our Terms & Conditions and Responsible Gambling Policy.
This Policy applies to all data collected through the Platform, including data submitted during account registration, identity verification (KYC), payment processing, customer support interactions, and general platform usage. It applies to players accessing Hawkbet from all locations in Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
Hawkbet collects personal data from Players through multiple touchpoints across the Platform lifecycle. The categories of data we collect, and the circumstances under which they are gathered, are set out in the table below:
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number, selfie or photograph | Account registration and KYC verification |
| Contact Data | Email address, mobile number, residential address | Account registration and profile updates |
| Financial Data | Bank account details, eWallet identifiers (Touch 'n Go, Boost, GrabPay), DuitNow / FPX references, deposit and withdrawal history | Deposit, withdrawal, and KYC processing |
| Transaction Data | Wager records, game history, win/loss data, bonus redemption logs, account balance history | Platform usage and betting activity |
| Technical Data | IP address, browser type and version, device identifiers, operating system, session timestamps, referring URLs | Automatic collection on Platform access |
| Behavioural Data | Pages visited, features used, game preferences, session duration, click patterns | Automatic collection via cookies and analytics tools |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | Customer support interactions |
| Responsible Gambling Data | Deposit limit settings, self-exclusion records, cooling-off elections, session reminder preferences | Use of responsible gambling tools |
Certain data is provided by you directly — for instance, when you complete the registration form, submit KYC documents, contact our support team, or update your account profile. The accuracy of this data is your responsibility. Providing false or outdated information may result in account suspension in accordance with our Terms & Conditions.
Technical and behavioural data is collected automatically when you access the Platform. This data is gathered through server logs, session tracking scripts, and cookies. While much of this data does not identify you directly, it may become personal data when combined with other identifiers held in your account record.
Hawkbet processes personal data only for specified, explicit, and legitimate purposes. The primary purposes for which we use Player data are as follows:
Hawkbet processes your personal data on the following legal bases, depending on the specific processing activity:
Hawkbet does not disclose your personal data to third parties except in the circumstances described in this section. All third-party recipients of personal data are bound by appropriate data processing agreements and are required to implement security measures consistent with the standards described in this Policy.
Hawkbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you between sessions, remember your preferences, and analyse how the Platform is used.
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impair your ability to use some features of the Platform. Strictly necessary cookies cannot be disabled without preventing Platform access entirely.
Hawkbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an individual.
Hawkbet implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes the following safeguards:
While Hawkbet employs robust security measures, no system is completely impenetrable. In the event of a personal data breach that presents a risk to your rights and freedoms, Hawkbet will notify affected Players and, where required, the relevant regulatory authority within applicable statutory timeframes.
As a Player whose personal data is processed by Hawkbet, you hold the following rights with respect to your data. To exercise any of these rights, please contact our support team using the details provided in Section 14.
Hawkbet will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or voluminous, we may extend this period by a further 60 days and will notify you accordingly. We may require proof of identity before fulfilling any rights request to ensure data is not disclosed to unauthorised parties.
The Hawkbet Platform is strictly intended for use by persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our account registration and KYC process.
If Hawkbet becomes aware that personal data has been collected from a person under the age of 21 — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant account, delete the collected data to the extent permitted by our legal obligations, and take appropriate remedial action in accordance with our Terms & Conditions.
If you are a parent or guardian and have reason to believe that a minor has registered on the Hawkbet Platform, please contact us immediately at the details provided in Section 14.
The Hawkbet Platform may contain references or links to third-party services — for example, payment processor portals accessed during a deposit or withdrawal transaction. This Privacy Policy applies exclusively to data collected and processed by Hawkbet. We are not responsible for the privacy practices or data handling standards of any third-party websites, services, or applications that you access in connection with your use of the Platform.
We encourage you to review the privacy policies of any third-party services you interact with. Hawkbet's provision of access to a third-party service does not constitute an endorsement of that service's privacy practices.
Hawkbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. When material changes are made, we will notify Players via a prominent notice on the Platform and, where appropriate, by email to the address registered on your account.
The revised Policy will take effect on the date specified in the notification. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Policy periodically to stay informed of how we handle your personal data. Continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Hawkbet, please contact our Data Protection team through any of the following channels:
For information about our platform rules and player obligations, please refer to our Terms & Conditions. For responsible gambling support, visit our Responsible Gambling page.
Our privacy controls are built into the Platform to keep your identity, account activity, and MYR transactions secure.
Personal and financial data is protected in transit through SSL/TLS encryption, with additional safeguards applied to sensitive records stored by Hawkbet.
Only authorised personnel with a legitimate operational need may access Player data, and internal permissions are reviewed regularly.
Payment details used for DuitNow, FPX, Malaysian banks, and supported eWallets are handled through controlled transaction processes.
You may request access, correction, restriction, or deletion of eligible data and may withdraw marketing consent at any time.
Return to the Hawkbet homepage or review our frequently asked questions for more information about account security, MYR payments, identity verification, and Player support.
Hawkbet is for players aged 21 and above only. Play responsibly and keep your account credentials private.